Returns and refunds

You can cancel an online order within 14 days of receiving it and return unused goods in their original condition.

• Email chinycouture@gmail.com to tell us you want to return an item. [confirm: returns address and who pays return postage]
• We refund the price of the item, and standard delivery charges, within 14 days of getting the goods back, to the original payment method.

Items that cannot be returned

• Made-to-measure and personalised items, and alterations carried out at your request.
• Perfume that has been opened, for hygiene reasons. [confirm]

Faulty items

If something arrives faulty or not as described, contact us and we will repair, replace or refund it in line with your consumer rights.